We were surprised and delighted to hear recently how rare it really is to get repeat customers in the custom home building and construction business. Unfortunately, it’s rife with builders who can’t seem to deliver what they promise which makes this phenomenon even more rare. At Stone Creek Custom Homes, however, we’ve been blessed to have several repeat customers – some we’re designing for right now.
“We’ve had ten repeat customers total. Having that many people ask you to build a second home for them is not the norm. The reason why they want a second house usually varies. They love their homes, but some need more space while others want to downsize or live in a different area. They come back because they know what we’re capable of, they know how we operate, and they respect the value of their home,” said Brad Ynostrosa, our Director of Sales.
We decided to investigate a little further and find out exactly what brought them back. Interestingly, for most, our dedicated customer service tops the list. “We have a team of good, honest people who want to provide an exemplary product,” explained Brad. “It’s an honor when they come back. Even though we maintain a really close relationship with many of our clients, most just call us out of the blue, and tell us they are ready to get the process started again. We didn’t even know a lot of these folks were entertaining the idea.”
A recent client of ours spent a great deal of time and effort researching potential builders and gave us some valuable information on why we were chosen. They based their decision not only on stellar customer service, but our reputation and responsiveness. “I met with them for three hours on a Saturday, my day off, and I went home. They came back a few hours later looking for me to answer a few more questions and spoke to Michelle, another one of our Sales Managers. Michelle answered their questions then called me to let me know they had come by. I immediately followed up with a phone call to make sure all of their questions were answered. They told me it meant a lot to them that I followed up with them so promptly. It showed that we care,” said Brad.
We also pride ourselves on our preparedness, which has also been commented on recently. We come to meetings not only ready to listen, but with notes and ideas for you as well. There’s no searching for a pen because we already have one ready. When we’re with you, you have 100% of our attention – that’s the only way we’re able to successfully translate your ideas from ideas topaper and finally into to reality.
Working with our clients a second time is an even better experience for both us and them, because we know how they operate and they know how we operate, which makes the process that much easier. “We’re grateful to be given that opportunity. Some are even contractors. It’s one of the highest compliments when someone in the industry comes back and asks us to build a second home for them,” said Brad.
Ready to build again? Call us at 210-494-5400 to discuss the next incarnation of your dreams! You know what to expect from us. If you wish to be added to our private email list for our newsletter, please sign up here.